We understand you want to use the Surface Dock 2 to connect your Surface Pro 7 and Samsung monitor. If your audio device is disabled, right-click it > select Enable. Windows is recognising the monitor fine, it shows up in the screen settings. As for the Surface Dock 2 firmware and drivers, there's no need to execute a file since you installed the updates via .msi file, apologies again for this. The Surface Dock 2 can now offer up to 120W of charging back to a connected laptop, up from 90W in the original Surface Dock. As always, if you’ve come across other workarounds, you can list the troubleshooting steps in the comments section below. If you’re having problems with your external monitor connected to your Surface Dock, try clearing your display cache: If you still can’t use your external monitor, try resetting it together with the dock: Solution 6 — Reset power if your Surface won’t charge, Solution 7 — Here’s how to fix audio issues on the Surface Dock. Is this your monitor? So the last thing I will try is ordering a USB-C to HDMI adapter from Microsoft and connect the monitor with HDMI (I will lose the USB ports on the monitor then, but I have to cope with that). Press Windows, search for Surface Dock Updater Tool to see if it was installed in your device. ports located at the back of the monitor as well. Please The $260 Surface Dock 2 ‘s product page confirms that the Surface Book 2 will only be able to output at 4K/30Hz. The Surface Book 2 is the second generation of the Surface Book, part of the Microsoft Surface line of personal computers. The new Surface Studio 2 is 35% faster than the original Surface Studio with 50% more graphics performance. If you’re having problems with your external monitor connected to your Surface Dock, try clearing your display cache: Disconnect your Surface from the Surface Dock. If you want to find the latest Surface Pro 7 deals, don’t hesitate to take a closer look at this article right away. Stay safe! If I may ask, did you try all USB-C ports on the Surface Dock 2 to test which would work? I hope you can now isolte the problem even further and provide a solution quickly, as I would love to use my big monitor with the Surface Pro 7 in my homeoffice. Improves Surface Dock 2 reliability during Wake On LAN scenarios and improves the overall stability. As for the SurfaceDock2_SEMMforDock_Win10_17763_20.054.29469.0.msi file, you ran it and have you tried running it after installing? Also, please ensure that either of the 2 ports in the back are the ones you plug in your cable. my issues together with a kind inquiry for improvement on the software side to the team working on this topic. Now finding myself in a situation with the Surface Laptop 3 and 2, both generation docking stations and monitors from HP, Acer and Dell - I can confidently say that this is a pervasive issue with the Surface Dock 2. Anyway, I find it very strange that Microsoft is not able to provide a solution for this since the v1 of the Surface Dock (where it often did not work for the Mini-DP to DP connection, according to the many voices on the internet). SurfaceDock2_DriverOnly_Win10_17763_20.054.29700.0.msi >>> Surface Book 3, Surface Laptop 1/2, Surface Pro, Surface Pro 6. Had this for almost a month and ultimately am having to return it primarily due to display issues. Maybe you have one there in your home. Thanks for taking the time to let us know about this and allowing us to help you out. Thanks for trying out the SEMM file, that is the one that works for the Surface Pro 7. Your email address will not be published. If the HDMI adapter does not help either, I will have to return the Dock and buy one from HP or Lenovo instead (although I would not like that). Is it possible to use a USB-C to HDMI or USB-C to DisplayPort cable? I recently got the brand-new Surface Dock 2 for my home office. Thanks for your quick responses. Compatibility: Surface go, surface laptop, surface laptop 2, surface pro, surface pro 3, surface pro 4,surface pro 6, surface book, surface book 2 2x Mini display ports, 1x Gigabit Ethernet port 4 USB 3.0 ports, 1x audio out port Magnetic surface connect cable. Herein are several .bin, a .cat and a .inf file: Apologies for the confusion. If you want to buy a new Microsoft Surface device at a discounted price, check out this list of the best Black Friday Surface deals. to post a link from the official manufacturer's website if the link I shared is not the one you have. I have a screen on the Samsung monitor. Right-click the devices available in the list > select Show Disabled Devices. I try connecting it with my Surface Pro 7 and a Samsung C34J791 (LC34J791WTUXEN) monitor with the supplies USB-C cable from Samsung which came with the monitor. Although this is strange, and I had to spend another 47 CHF for the adapter, finally it is working and I can cope with that. Users reported that the mouse starts jumping after closing and connecting Surface Pro 4 to the Surface Dock. Follow the steps from this guide to fix the issue with ease. Don't heistate to find all about this amazing deal. The Surface Dock is an interesting device that allows you to turn your tablet into a PC. Kindly try plugging in the cable to either of the 2 USB-C Reviewed in the United Kingdom on 31 December 2016. Shop Microsoft Surface Book 2 13.5" Touch-Screen PixelSense™ 2-in-1 Laptop Intel Core i7 8GB Memory 256GB SSD Platinum at Best Buy. This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Find out more about this offer right away. Check your power supply: all the cords should be securely connected and the LED indicator lit. However, this simple troubleshooting method doesn’t always work and additional troubleshooting methods are required. I indeed forgot to mention that I also tried both USB-C ports on the Surface Dock 2 and both ports on the monitor as well, in each possible combination . If you can’t open the Setting app, take a look at this article to solve the issue. That's more than enough to keep the Laptop 2 … Yes, this is my monitor. As for the SurfaceDock2_SEMMforDock_Win10_17763_20.054.29469.0.msi file, you ran it and have you tried running it after installing? Surface - System - 1.83.139.0. We hope this helps you out. Select and run surface dock registry.reg. Surface Base 2 Firmware Update. Unfortunately, only the file "SurfaceDock2_SEMMforDock_Win10_17763_20.054.29469.0.msi" is working for my Surface Pro 7. Also, I ordered the Microsoft active USB-C to HDMI adapter, and - surprise, surprise - now it is working. Last week Microsoft started shipping the new Surface Dock 2 and the Microsoft USB-C Travel Hub. Your keyboard/mouse is not detected in Windows 10? Verified Purchase. How can I check if the update was installed? Remove the connector, turn it over 180 degrees, and plug it in again. Download the Surface Dock registry file and open it. Fix PC issues and remove viruses now in 3 easy steps: Turn on your Surface device first, and wait until the login screen appears. Sometimes, the device malfunctions, forcing users to unplug peripherals and then plug them back in. Have a great day and a nice holiday tomorrow. Have a great evening, take care and enjoy your weekend! Disconnect any accessories that draw power from your Surface Dock or Surface. SurfaceDock2_DriverOnly_Win10_17763_20.054.26905.0.msi >>> Surface Go, SurfaceDock2_DriverOnly_Win10_17763_20.054.29700.0.msi >>> Surface Book 3, Surface Laptop 1/2, Surface Pro, Surface Pro 6. The 28-inch display now has 38% higher luminance and 22% more contrast in a thin, sleek 12mm frame and supports our latest pen technology 4096 levels of pressure and tilt sensitivity. In other words, you have all the connections you need. Surface Pro 7 via the Surface Dock 2. BTW, as the dock arrived this morning, it showed up no update in Windows update. Disconnect your Surface from the Surface Dock. It is a 2-in-1 PC which can be used like a conventional laptop, or the screen can be detached and used separately as a tablet, with touch and stylus input. But the display is not showing any images, it just keeps switching through the inputs to find a proper signal and after some time the monitor goes into sleep mode as it could not find a signal. We need to make sure we are looking into the actual model. Thanks for your rapid answer. You can use the following troubleshooting methods for Surface Book, Surface Pro 4, and Surface Pro 3. If I now connect the display to the Surface Pro 7 directly with the same cable it works just fine and I can see the desktop on the Samsung monitor. Editor’s Note: This post was originally published in July 2017 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness. Thanks for noting that the monitor works fine when directly connected to the Surface Pro 7 using the same USB-C cable that came with the monitor. 1.83.139.0. See which of them will work with the USB-C display ports as shown below. Thanks for reaching out to Microsoft Community and posting your concerns. Switch to a different audio device to see whether audio works using a different device. thanks a lot for your kind answer. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed. Would it be fine for you Can you also tell us which port you plugged in the cable that allowed display directly from the Surface Pro 7? I used the USB-C cable provided with the monitor to connect it to the USB-C port on the Surface Pro 7. Your email address will not be published. Check out this guide and fix the problem in no time. Required fields are marked *, Microsoft's Black Friday deal on Surface Laptop 3 [$300 OFF], 3 best Black Friday deals for Surface Pro 7 [Nov 2020], Now is the time to get your Surface Pro X bundle with $300 off, 5 best Microsoft Surface devices to buy [2021 Guide]. We hope that the solutions listed above helped you fix the Surface Dock issues that you encountered. here, by the way. Unfortunately, using the Surface Dock is not always an easy task. Thanks a lot in advance for your kind assistance and have a great weekend! You can read it here in German: https://www.surfaceinside.de/surface-dock-updater-neue-version-neues-update/ Please Windows Update History Name. Do you know that you can save up to $300.99 on your next Surface Laptop 3? Type ‘Manage audio devices’ in the Search box and select the first result. Unplug your monitor from the power outlet > plug it back in. Click Yes to allow changes to your Surface > click OK. files, you downloaded the following and it will not work on your Surface Pro 7 since it tells you that it only works for specific files below, right? Best answer: The updated Surface Dock 2 is an excellent addition to the Surface Pro 7. Solution 4 — Clear your display cache to fix display issues. 2.0 out of 5 stars Good dock but display issues with 2 monitors. Price Match Guarantee. When connecting through Surface Dock there’s a maximum screen refresh or resolution possible, even if some Surface model capabilities exceed this. The Surface Book 2 is a feat of design, a top-of-the-line premium convertible 2-in-1 laptop that's fast, long lasting, versatile, and portable. What cables do you have there at home that we can try out? Make sure that your audio device is enabled. 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